Shipping policy
Shipping Policy
Last Updated: 5/3/2026
At this time, Plutosgardenllc ships orders within the United States only.
Order Processing
All retail orders are typically processed and shipped within 1–2 business days from our fulfillment facility. Processing times may vary due to order volume, holidays, or other unforeseen circumstances.
Shipping Methods
We currently ship via:
- USPS Ground Advantage
- USPS Priority Mail Express
Delivery timeframes are estimates only and are not guaranteed. Once an order has shipped, delivery is handled by the carrier and may be impacted by factors outside of our control.
Shipping Restrictions
At this time, we do not ship to military bases (APO/FPO/DPO addresses). Orders placed with these addresses may be delayed, canceled, or held until a valid address is provided.
Tracking & Delivery Issues
Once your order has shipped, you will receive tracking information via email.
If your tracking shows “delivered” but you have not received your package, please:
- Check with neighbors or household members
- Verify the shipping address provided at checkout
- Contact your local post office for assistance
- Submit a missing mail request through USPS
Plutosgardenllc is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the carrier.
Address Verification
We utilize address verification to ensure accurate delivery. If your address cannot be confirmed, we may contact you via email or phone.
Failure to respond within 48 hours may result in order delays or cancellation. In some cases, orders may be shipped to the address provided by the customer even if it cannot be verified.
Order Verification
For certain orders, additional verification may be required to confirm order details. This may include contacting you for additional information. Failure to respond within 48 hours may result in order cancellation and refund.
Contact Us
For any shipping-related questions or concerns, please contact us at:
info@plutosgardenllc.com